Texas Consumer Complaints

Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send
a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas
78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free
consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain
actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A
written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the
payment of a claim. For more information about the recovery fund, please consult the department’s website at